iWellness
Dubai, Al Mamzer
United Arab Emirates
Email: info@iwellness.ae
1. Introduction
iWellness (“we”, “our”, “us”) operates an online store offering health supplements within
the United Arab Emirates.
We are committed to protecting your personal data in accordance with applicable UAE
data protection laws, including Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
When you place an order through our website, we collect the following information:
- Full Name
- Email Address
- Phone Number
- Shipping Address
Purchases are processed through guest checkout. We do not provide account registration functionality.
We request that customers do not submit sensitive medical information through the website.
3. How We Use Your Information
We use your personal data strictly for:
- Processing and fulfilling orders
- Coordinating delivery
- Communicating regarding your purchase
- Providing customer support
- Preventing fraud or unauthorized transactions
- Improving website performance and user experience
We do not send marketing emails.
4. Payments
All payments (credit/debit cards, Apple Pay, Google Pay) are securely processed through:
- Paymob
We do not store or have direct access to your complete payment card details.
5. Delivery
Orders within the UAE are fulfilled through:
- Emirates Post
Only necessary delivery information is shared for order fulfillment purposes.
6. Website Analytics
We use third-party analytics and advertising tools to understand website traffic and measure advertising performance, including:
- Google Analytics
- Meta Platforms (Facebook & Instagram advertising services)
These services may collect technical information such as IP address, device type, browser type, and website interaction data.
This information is used solely for analytics and performance measurement.
7. Data Sharing
We do not sell, rent, or trade your personal data.
We may share necessary information with:
- Payment processing providers
- Delivery service providers
All third parties are expected to handle personal data securely and in accordance with applicable regulations.
8. Data Retention
We retain order and transaction data as required for operational, accounting, and legal purposes under UAE law.
9. Your Rights
Under applicable UAE data protection law, you may request:
- Access to your personal data
- Correction of inaccurate data
- Deletion of data where legally permissible
Requests can be submitted to:
info@iwellness.ae
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page
with a revised effective date.